You don’t want a bot that is going to offend or annoy your user.

The following are some must-have’s which you simply cannot skip while desiging the user experience for your chatbot. Keep The Messages Precise While your bot may have a lot to say, no one wants to read a lengthy message, especially from a bot.

Split messages are a much friendlier way to approach the amount of information you are giving the user.

But, the user expectations can be high, especially when a user has already had a good experience with a chatbot.

Hence, you need to ensure that your chatbot has a human-like personality including a life history as well as a visual identity.

An anonymous reader quotes a report from Windows Central: Microsoft is surging forward with its commitment to artificial intelligence (AI), formally announcing its latest chatbot, Zo.

In a post outlining its commitment to AI, Microsoft introduced Zo as the next chapter in the evolution of its attempts to create a social chatbot.

Having a backstory ready for cases like this not only builds the user’s trust, it also keeps the conversation going. Ensure Your Chatbot Doesn’t Ask Obvious Questions Many of the earlier bots were built on using keywords to understand a user, but when the user writes a lengthy message or has multiple questions, this can confuse the chatbot.

As humans, we don’t always wait for an answer before asking a second or even third question, but many chatbots aren’t able to handle successive questions.

A backstory is an important part of a bot’s visual identity.

Some customers may ask useless chatter questions that could confuse your bot.

Rather than asking an obvious question, they can hone in on what needs to be done and ask a question that will help to solve the problem.